English
Sitemap
NEW FEATURES
- New layout of the of TRANS system
- New adding offers
- More effective contact management
- Faster and more stable TRANS 4.0
- New help menu
- TransMap kicks off
FOR BEGINNERS
How to start?
Company profile settings
- How to add a company logo?
- How to add a photo?
- How to add documents?
- How to add a new user?
- How to change the user's data?
- How to change a password?
EXCHANGE FUNCTIONS
Messenger
- Using the account on another computer
- How to move and save contacts?
- How to create a group of contacts?
- Conversation with a contractor
- Searching companies and people
- Conversation archive
- Translated phrases - how to use them?
- Creating a friend list
- How to uninstall the messenger?
- How to uninstall the messenger and save the contact list?
Offer database
- Searching free load offers
- Adding a free load
- Searching free vehicle offers
- Adding a free vehicle
- Monitoring offers
- Accepting an offer
- What is 'change offer' function for?
- Offers added by me
- How can I cancel an offer?
- Contractors data
TransMap
- How to order access to TransMaps?
- How to set a route?
- How to set an alternative route?
- Information on traffic limits
- How to check tolls?
- Transport costs calculation
- Setting default values for routes
- How to set vehicle parameters when setting a route?
- How to add traffic limits on a map?
- How to report a mistake on a map?
- How to add a point with general information on a map?
SECURITY
Ratings and comments
- Where are the ratings shown and what do they look like?
- How to interpret rating indexes?
- Adding ratings
- Where can I see how I was rated?
- How to change a rating?
TransRisk
- What is the scale of TransRisk index?
- Who can get TransRisk?
- What factors influence TransRisk index?
- What can I do to change TransRisk?
- Where can I see TransRisk?
- Why is my company's status 'unverified'?
- What is the difference between TransRisk and the ratings and comments system?
- Where can I find the questionnaire for TransRisk index?
Add Debtor
- Who can report debtors and who can be reported?
- When and where is information about debts and debtors published?
- What is the minimal amount to report a debtor?
- How many days have to pass from the due date of payment till I can report an invoice?
- What documents should be sent to make a report?
- Can debit notes be reported?
- Is it possible to start the debt collection procedure during a legal action?
- What kinds of debts can I report?
- How long does the debt collection procedure last?
- How to contact companies selling debts?
Reliable Carrier Certificate
- What is the Reliable Carrier Certificate?
- Who can be awarded with the Reliable Carrier Certificate?
- Where can I find information about my Certificate?
TECHNICAL SUPPORT
- Why is Trans unavailable?
- How to set up cookies in IE browser?
- The archive doesn't work. Why?
- The message 'Messenger is already running' pops up
- A message "system is turned off, go to settings to turn it on” pops up
- Trans software often turns off (status colour switches from yellow to red). Is it normal?
- I get a message on the forum that my login or password is incorrect
- „Next” button in the registration window is inactive. Why?
- I cannot see an activation link for a new user
- How to make sure that I use proxy server in Mozilla Firefox browser?